Privacy Policy

This Privacy Policy (“Policy”) governs how O’Brien Electrical Contracting, LLC (“Contractor”) collects, uses, maintains, and protects information obtained from clients, website visitors, and any individuals interacting with Contractor through its website, phone, email, or other communication channels.

By using Contractor’s website, submitting information, or engaging Contractor for services, you acknowledge and agree to the terms outlined in this Policy.

Section A – Information Collected

A.1 Personal Information

Contractor may collect personal information voluntarily provided by Client, including but not limited to:

Name
Phone number
Email address
Service address
Project details or service requests

A.2 Communication Data

Contractor may retain records of communications, including phone calls, text messages, emails, and form submissions for purposes of customer service, project management, and documentation.

A.3 Website Data

Contractor’s website may collect limited non-personal data such as browser type, device type, pages visited, and general usage patterns for performance and improvement purposes.

Section B – Use of Information

Information collected may be used for the following purposes:

Responding to inquiries and service requests
Preparing estimates, proposals, and invoices
Scheduling and performing services
Communicating regarding projects, appointments, or updates
Maintaining internal records and documentation
Improving website performance and customer experience

Contractor does not sell, rent, or trade personal information to third parties for marketing purposes.

Section C – Communication Consent

By providing contact information to Contractor, Client consents to receive communications related to services, including phone calls, text messages, and emails.

Such communications may include appointment confirmations, project updates, billing notifications, and follow-up correspondence.

Message and data rates may apply depending on Client’s mobile carrier.

Section D – Data Protection & Security

Contractor takes reasonable administrative and technical measures to safeguard personal information against unauthorized access, disclosure, or misuse.

However, Client acknowledges that no method of transmission or storage is completely secure, and Contractor cannot guarantee absolute security of information.

Section E – Third-Party Services

Contractor may utilize third-party platforms and service providers for business operations, including but not limited to:

Payment processing
Scheduling and communication systems
Customer management software
Financing providers

These third-party services maintain their own privacy policies and practices. Contractor is not responsible for how such third parties collect, use, or store information.

Section F – Information Sharing

Contractor may share information only when necessary to:

Complete requested services
Comply with legal obligations
Enforce contractual agreements
Protect the rights, property, or safety of Contractor, Client, or others

Information will not be shared for advertising or external marketing purposes.

Section G – Data Retention

Contractor retains client information for as long as necessary to:

Complete services
Maintain business and financial records
Comply with legal or regulatory requirements
Resolve disputes or enforce agreements

Section H – Website Use & Cookies

Contractor’s website may use basic tracking technologies or cookies to enhance user experience and analyze traffic patterns.

This information is collected in a non-personally identifiable manner and is used solely for internal purposes.

Section I – Policy Updates

Contractor reserves the right to modify or update this Privacy Policy at any time without prior notice.

Updates will be reflected on this page, and continued use of Contractor’s services or website constitutes acceptance of any revisions.

Section J – Contact Information

For questions regarding this Privacy Policy or how information is handled, please contact:

O’Brien Electrical Contracting, LLC
717-710-8944
info@obrienelectricalcontracting.com